Frequently Asked Questions
WHY DO THE PRODUCTS TAKE 10-15 DAYS TO ARRIVE?
We work with products that are priced well below market prices, and for this we need to work with international suppliers (USA, Europe and Asia).
Therefore, when a new order is placed in our store, we send the request to our suppliers and they send it directly to your home.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send you the tracking code directly to your e-mail address within 3 working days. This is because our suppliers (the industries that manufacture the products) ask for this period.
If you haven't received the tracking code after this period, send us an e-mail to: support@happierfurry.store including your order number (something like #4321) and we'll give you an answer within 24 hours.
MY TRACKING CODE ISN'T SHOWING THE INFORMATION.
Yes, on the way between the country of origin and the country of destination, there really are no updates, as there is no movement of the package. It will notify you as soon as it arrives in your country. Then it will notify you every time it moves, just as we are used to with domestic parcels.